COMPLAINTS PROCEDURE
We aim to provide high quality service, at all times. Should there, however, ever be an occasion when you feel that we have failed to achieve this, we will do everything possible to ensure that your complaint is dealt with quickly and fairly. If you feel dissatisfied with the service received from us, feel free to contact us without delay.
WRITE TO US
Client Services Manager, UK & Ireland Insurance Services (Online) Limited, Bank House, Warwick Street, Manchester, M25 3HN
EMAIL US
CALL US
01 6030806
If you are not satisfied with the way in which the matter is handled, you are welcome to write to the Managing Director at the same address.
If we cannot resolve the differences between us, we will issue a final response letter. Upon receipt of this, you may refer your complaint to the Financial Ombudsman Service (FOS) which, once contacted, will liaise with us on your behalf. The FOS will inform you directly of its decision. Referral to the FOS will not prejudice your right to take subsequent legal proceedings.
