0161 772 3382

Personal Cyber Protection Insurance

Cyber Crime

Cybercrime, or crime undertaken online via means of a computer or the internet, is now one of the fastest growing crimes in the UK. In a world dominated by technology, crime is changing and the threat of cyber-crime is increasing.

What is cyber-crime?

  • Hacking.
  • Phishing.
  • Cyber bullying / defamation.
  • Online Fraud.
  • Kidnap / Ransomware.
  • Fake Sellers.
  • Eligibility.

    Who can take out this cover?

    • To benefit from this policy your main residence must be situated in England, Northern Ireland, Scotland or Wales. The person who has taken out this policy must be at least 18 years of age.

    Who will the policy cover?

    • The policy will cover you (as the insured person) plus, your married or civil partner, children and parents, who all permanently live with the policyholder at home. For the avoidance of any doubt, children up to the age of 22 who are studying away at college or university during term time and who return to the home during holidays will for the purposes of this insurance be treated as permanently residing.

    NB: Anyone eligible to claim under this policy must have the policyholder’s consent to do so, except for claims arising under section 1 – Cyber bullying or defamation.

    What does our personal cyber protection policy cover?

    • Cyber threat or Cyber Attack - up to £10,000 per claim and up to a maximum £10,000 in the period of insurance.
    • Email fraud and Cyber Theft - up to £25,000 per claims and up to a maximum £25,000 in the period of insurance.
    • Identity Theft - up to £1,000 per claim and up to a maximum £1,000 in the period of insurance.
    • Cyber Defamation Liability - up tp £50,000 per claim and up to £50,000 in the period of insurance.

    Personal Cyber Insurance Explained

    Cyber threat or Cyber attack
    This element of cover provides 25 hours of expert advice and assistance to address Cyber threat or attack, the cost of repairing or replacing your home computer system and the Cost of paying a ransom or financial demand arising from cyber threat or attack.

    Email fraud or Cyber theft
    This element of cover provides 25 hours of expert advice to investigate email fraud and cyber theft and assist in recovering financial loss: Reimbursement of the amounts you have lost as a result of email theft or fraud where our expert has been unable to recover them.

    Identity theft
    This element of cover provides 25 hours of expert advice to investigate the identity theft and take back control of your identity plus the cost of monitoring your credit records for up to 1 year.

    Cyber Defamation Liability Claims
    This element of cover provides 25 hours of expert advice and assistance with a cyber defamation liability claim made against you and the amount required to settle a claim, judgement or arbitration award against you.

    Why do I need Cyber Insurance?
    Most of us use the internet everyday. The Internet of Things (IOT) and the growth of connected devices in households increases the risk we face from Cyber crime. Over 90% of UK households have internet access. On average over 80% of adults use the internet every day, shop online or use the internet on a mobile device. Some research indicates the average household has over 10 internet enable devices with 7% of adults already been the victim of fraudulent debit or credit card  use online. ( source : Office for National Statistics, 2019 )




    Types Of Cyber Crime/Jargon

    • Cyber-bullying

      A common form of bullying which occurs online or via smartphones or tablets.

    • Cyber Stalking

      The act of repeatedly sending messages that include threats of harm, harassment or intimidation.

    • Identity Fraud

      When personal details are stolen and then used to commit fraud.

    • Phishing

      Bogus emails are sent asking for security information and personal details.

    • Trojan Horse

      A hostile computer program that will attempt to hack a computer by misleading a person of its true content.

    • Ransomware

      Malicious software which encrypts data or locks a person out of their device in exchange for a fee.

    • Webcam Manager

      When criminals take control of your webcam without consent.

    • Key-logging

      When criminal record what keys are repeatedly used on a keyboard to gain fraudulent access to passwords and confidential information.

    • Smishing

      An activity where criminals use an SMS to trick a person into providing personal or banking details.

    Definitions within the insurance policy

    Definitions The following words shall have the same meaning wherever they appear in bold in this policy.

    Cyber attack means a deliberate digital attack designed to damage, delete, corrupt, destroy or disrupt your home computer system or your personal digital data including but not limited to computer virus, hacker attack, denial of service attack or ransomware.

    Cyber defamation liability claim

    Means a written demand for compensation, injunctive or other relief made against you by a third party for defamation, including libel, slander, disparagement or malicious falsehood and arising directly from a hacker gaining unauthorised access to the content of your personal email, personal social media posting or personal website.

    Cyber expert means any legal, investigatory or security experts appointed by the scheme administrator to provide you with cyber security expert help.

    Cyber theft means any theft of your personal funds by a hacker or charges arising from the fraudulent use by a hacker of your personal digital data or telephone or mobile call allowance.

    Cyber threat means any threat from a third party to damage, delete, corrupt, destroy or disrupt by any means your home computer system or your personal digital data or to use, disseminate, divulge or publicise your personal digital data.

    Email fraud means any fraudulent email request that results in you transferring funds from your personal account to the account of a third party as a result of such request.

    Hacker means a third party who maliciously targets you and gains unauthorised access to your home computer system solely by circumnavigating the security systems in place to protect against such unauthorised access.

    Home means your house, flat or other residential property at the address stated in the schedule.

    Home computer system means any computer, hardware, software, information technology or communications system that connects to your home internet, owned by you and used mainly for personal purposes and is located at your home together with any internet enabled mobile device either at your home or whilst it is outside of your home.

    Identity theft means theft of and/or fraudulent use of your identity and personal digital data by third parties resulting in damage to your credit record and/or your financial loss.

    Incident means a cyber threat, cyber attack, email fraud, cyber theft, identity theft or cyber defamation liability claim.

    Period of insurance means the period set out in the schedule. 

    You, Your means the person(s) names as the insured in the schedule, including their immediate family  permanently residing in their home.


    How To Claim

    How to make a claim In the event of a claim, please call the scheme administrator on 020 7767 3075.

    In respect of any claim referred by you directly to the scheme administrator, the scheme administrator acts as agent for us and not you.

    What you are not covered for: We do not cover:

    1. physical loss or damage to tangible property, other than damage to your home computer system from a cyber attack or by a hacker;

    2. loss arising from the failure of services to your home from any third party service provider;

    3. any loss or damage or liability whatsoever that relates to, or is for the purposes of, your trade, business or profession;

    4. the costs or retrieving, repairing or replacing any software programs, your personal digital data, photographs, videos or music;

    5. any matter that prior to the start of this policy you knew or reasonably should have known would be likely to lead to a covered claim or loss;

    6. in respect of section 1.2; any ransom or financial demand unless you:

    • make all reasonable efforts to determine that the cyber threat is genuine and not a hoax before agreeing to any payment of the ransom or financial demand;

    • can demonstrate to us that the ransom or financial demand to be paid, or the goods or services to be surrendered, are done so under duress; and

    • have obtained our prior consent before the ransom or financial demand is paid or goods or services surrendered.

    7. in respect of section 2.2; any loss in respect of email fraud unless before agreeing to any payment, you or someone on your behalf took reasonable steps to:

    • authenticate and verify the identity of the person who sought to obtain money from you; and

    • establish that person’s entitlement to request and receive payment.

    8. any incident occurring outside of the United Kingdom, the Isle of Man, the Channel Islands or the European Union.

    9. any incident arising from war, invasion, act of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or nuclear risks.

    10. any incident occurring as a direct or indirect consequence of, or in connection with, or in any way relating to any:

    i) fraudulent act, error or omission by you;

    or

    ii) act, error or omission committed by you with the intention of making a personal profit, financial gain or other advantage to which you are not legally entitled.

    iii) deliberate, wilful or reckless acts, errors or omissions, procedures or policies which:

    a) you know are unlawful; or

    b) you should reasonably be expected to know are unlawful.

    11. any loss where you have wilfully paid or transferred money, personal documents or title deeds, whether deception is involved or not. This exclusion does not apply to any claim we have agreed to pay for social engineering.

    12. infringement of any intellectual property rights.

    13. negligent transmission of a computer virus.

    6. Conditions Pre-Conditions of liability to provide service and payment

    It is a pre-condition of the Home Cyber Recovery Insurance Policy to provide the services and payments stated hereunder that:

    a. You shall have paid the premium stated in the schedule as at the date of any incident;

    b. You must ensure that password protection is enabled, all software updates are applied within 90 days of their availability, that all firewalls are active and anti-virus software is current and active on all computers, portable devices used, owned or controlled by you and you can, when requested, evidence that appropriate controls are adhered to;

    c. You must provide notice to us of any incident discovered during the period of insurance as soon as you can. For the purposes of this condition:

    i. 'discovered' shall mean the knowledge of you or your family;

    ii. notice must be provided to Lorega via the emergency telephone line set out below;

    d. You must provide written notice to us of any cyber defamation liability claim promptly after it is made against you. Such notice is to be provided within the period of insurance, or at the latest within 14 days after this policy expires for any claim made against you in the seven days before expiry;

    e. You shall not admit any liability for or settle any claim without our prior written consent. If you do, we may reduce any payment we make under the Policy by an amount equal to the detriment we reasonably consider we have suffered as a result

    Fraud If you, or anyone on your behalf, tries to deceive us by deliberately giving us false information or making a fraudulent claim under this Cyber Recovery Insurance Policy, then we shall be entitled to serve notice to terminate this Cyber Recovery Insurance Policy with effect from the date of the giving of false information or making of the fraudulent claim.

    We shall be entitled to retain all premium payments and shall make no payment in respect of any claim made after the date of termination. You must reimburse any payments already made under this Cyber Recovery Insurance Policy in relation to any claim made after the date of termination.


    Policy Documents

    It’s important that you read the Personal Cyber Insurance Policy Documents to make sure you understand exactly what’s covered, with our personal cyber insurance insurance policy.

    You can find out more about personal cyber insurance insurance in the documents below which you will also receive when you purchase our personal cyber insurance.

    Policy Documents:

    Policies Purchased After 04/04/2020Policies Purchased Before 04/04/2020
     (471KB) Policy Wording Adobe PDF

    (154KB) Standard Cover Key Facts Adobe PDF

    (154KB) Reduced Cover Key Facts Adobe PDF

    FAQ's

    I am looking for cover for a retired couple for cyber insurance do you do this?

    Yes, to take out this policy you must be 18 years of age or older (which you will both be as you are retired) with your main residence being in England, Northern Ireland, Scotland or Wales.

    The policy will also cover you plus, your married or civil partner, children and parents, who all permanently live with the policyholder at home. Meaning it will cover you both as a retired couple.


    Why do I need Cyber Insurance?

    Most of us use the internet everyday. The Internet of Things (IOT) and the growth of connected devices in households increases the risk we face from Cyber crime. Over 90% of UK households have internet access. On average over 80% of adults use the internet every day, shop online or use the internet on a mobile device. Some research indicates the average household has over 10 internet enable devices with 7% of adults already been the victim of fraudulent debit or credit card use online. (source : Office for National Statistics, 2019 )

    We have updated our Cookie Policy and our Privacy policy. Cookies are used to ensure we provide the best customer experience. Continued use of this website assumes your acceptance of these policies.