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Sanctuary Students

Sanctuary Students

If you're living in a Sanctuary Students accommodation there is some good news; you automatically have a basic level of insurance cover in place with us. This insurance will provide a range of cover for your possessions within your accommodation such as cover for your laptop, electrical goods, clothes, sports equipment and frozen food. This insurance has been arranged by Sanctuary Students with Cover4Students.

You will find a summary of the cover below. We recommend that you download and read the policy schedule and policy wording; ensuring that you understand the cover provided and that it is suitable for your needs. You may find that you need more cover than is provided already. Don't worry - there is a section below listing the range of optional top up covers that are available. For example, you may wish to insure items outside of your accommodation such as a laptop or tablet. Also as Mobile Phones are excluded from this policy, you may wish to look at our separate Mobile Phone Insurance (please see the Other Student Insurance tab).

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What Am I Insured Against?

Basic cover insures your personal possessions on a new for old basis, against theft (whether or not someone physically breaks into your room/flat), fire, flood, explosion and lightning.

In the event of a claim, items will be replaced as new, regardless of age or condition (except for clothing, linen & rented household goods, where a deduction is made for wear & tear).

How Much Am I Insured For?

Your personal possessions are insured whilst inside of your accommodation for up to £10,000 in total. In addition, a further £2,000 cover is provided for computer equipment (including laptops & tablets) within your accommodation.

What Is Covered:

  • Personal possessions within the insured address — up to £10,000.
  • Replacement locks & keys — up to £100.
    This cover does not include lost keys; visit Keycare if you require insurance for lost keys.
  • Food spoilage: failure of fridge/freezer — up to £50.
  • Damage to clothing: failure of laundry equipment — up to £300.
  • Computer equipment | room only — up to £2,000.
  • Vacation cover — up to £3,500.
  • Criminal assault — up to £500.
  • Personal accident — up to £10,000.
  • Credit cards — up to £500.
  • Personal money — up to £50.
  • College | university property on loan — up to £500.
  • Landlords property | tenants liability — up to £5,000.
  • Accidental death or redundancy of a financially supporting parent or guardian — up to £5,000.
  • Legal liability — up to £1,000,000.
  • Mobile phone | room only — up to £500.

Important: You may need to extend the basic policy cover to protect your valuable items such as your mobile phone, iPod, bicycle etc. if you are taking them out and about (travelling to and from university).

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We strongly recommend that you read the policy wording document to see a full list of the terms and conditions that apply to your policy with us. These can be downloaded from the Policy Documents/Claims tab.

What Is Not Insured:

  • The policy excess:
    • Food spoilage: failure of fridge/freezer £10.
    • iPads laptops & portable computer equipment | room only £50
    • Landlords property | tenants liability £100
    • Pedal cycles valued over £1,000 10% of the pedal cycle value.
    • Photographic equipment valued over £1,000 10% of the photographic equipment value.
    • All other sections £25.
  • Lost or stolen keys (visit Student Keycare if you require insurance for the loss of keys).
  • Cover outside of your accommodation (unless the basic cover is extended).
  • Theft from vehicles (except where attended during transit at the beginning and end of each term).
  • Pedal cycles (unless the basic cover is extended).
  • Photographic equipment (unless the basic cover is extended).
  • Musical instruments (unless the basic cover is extended).
  • Contact lenses.
Cover for pedal cycles only applies when the relevant policy top up / optional extension has been purchased in addition to the master policy. Cover for photographic equipment over £1,250 only applies when the relevant policy top up / optional extension has been purchased in addition to the master policy.

Maximum Amounts Payable:

The following categories of items are subject to a maximum amount payable during the period of insurance.

  • Personal possessions single item limit — up to £600.
  • Computer equipment — up to £2,000.
  • Sports equipment — up to £1,000.
  • Photographic equipment, video cameras & camcorders — up to £1,000.
  • Jewellery, watches & other valuables — up to £600.
  • Music, video, DVD, software & other data carrying media — up to £1,000.
  • Computer games, CDs, DVDs, videos & records — up to £600.

Your Duty of Care

You must, at all times, take all reasonable steps to prevent accidents, loss and damage.

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If you purchase a Top Up Cover to your Blockhalls Insurance from Cover4Students, we will send you an email confirming your purchase of cover and provide you with your personal policy schedule, policy wording and key facts documents.

You will also have the option for a printed copy to be sent via post subject to an additional postage premium being paid.

We also provide the option below for you to view and download the Master Policy Schedule, Policy Wording and Key Facts documents so that you can view prior to purchase or at any time after.

How to view the policy documents

The policy documents are available as PDFs. To view these documents you will need a PDF reader. Download Adobe Reader from the Adobe website or visit Access Adobe for help. To view your documents, please click on the links below.

Policies For The Year: 2022—23Policies For The Year: 2021—22
Adobe PDF Master Policy Schedule (234KB)(193KB) Master Policy Schedule Adobe PDF
Adobe PDF Policy Wording (412KB)(421KB) Policy Wording Adobe PDF
Adobe PDF Policy IPID (147KB)(148KB)Policy IPID Adobe PDF
Insurance Product Information Document.
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To start the claims process, please complete the correct Claims Form provided below. Before submitting your claim, please read your policy schedule to make sure you are covered and have a valid claim.

Contact Us Via:

Fill out the online claims form here:  Claims Form

Phone: 0161 974 1101


Cover4students Claims Team,

Stream Claims Services,

Copthall House,

King Street,

Newcastle under Lyme,

ST5 1EL.

If you have a valid claim, complete appropriate claim form and return it along with:

  • Receipts, bills, valuations or repair estimates as appropriate for all claims for loss or damage.
  • Full details of accident or injury and early prognosis for personal accident claims.

All claims for theft or loss must be reported to the police.

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Optional Extensions

Our range of top-ups allows you to insure the items that are most important to you. By offering a range of top-ups you have the flexibility to chooses the covers that are most important to you, whether that is to add cover for a mobile phone or musical instruments or you just want cover for items outside your accommodation we have an option to suit you. The additional cover options available are listed below:

Policy Benefit
Upgrade up to
Computer Equipment
Course Fees and Rent Cover
Legal Expenses
Accidental Damage
Personal Accident
Accidental Damage To Landlords Property | Tenants LiabilityNo£10,000
Mobile Phones |Anywhere within the UKNo
Pedal Cycles | Anywhere within the UK
Digital Download
Exam and Coursework Cover
Photographic Equipment | Cover Anywhere Within The UKNo
Musical Instruments | Anywhere within the UK
Specified Items | Anywhere within the UK
Unspecified Items | Anywhere within the UK

Please note that your policy will expire when you move out of your student accommodation or when your Master Policy expires, whichever is sooner. Any extensions you make will also expire with the Master Policy.

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Why Extend My Cover?

In order to help you decide if you need to top up your cover, we have devised a few standard questions:

  1. Do you take possessions outside of your accommodation, (Such as iPods, laptops, iPads etc.)?
    If yes, you need to look at either the 'Specified Items' or 'Unspecified Items' section.
    • For 'Specified Items' you will need to list the item (s) and value (s) up to a maximum of £3,000.
    • For 'Unspecified Items' you can cover personal possessions up to £4,000 in total with a single item limit of £500.
    Please note that musical & orchestral instruments, pedal cycles and mobile phones cannot be covered under these sections as separate cover sections are available for these items.
  2. Is your computer equipment worth more than £2,000?
    If yes, you can extend the cover up to £4,000 by selecting the computer equipment top up.
  3. Do you require accidental damage cover?
    Accidental damage cover is excluded from the standard cover.
    An Accidental Damage extension is available, which will cover your Audio equipment, Computer Equipment, Camera Equipment, Games Consoles, Television, Video and DVD players against accidental damage whilst within the accommodation.
    Please note that accidental damage cover is automatically included for the following items where a top-up has been purchased:
    • Mobile Phone.
    • Pedal Cycles.
    • Musical Instruments.
    • Photographic Equipment.
    • Items listed under the "Specified Items | Cover Anywhere Within the UK" section.
    • Items insured under the "Unspecified Items | Cover Anywhere Within the UK" section.
  4. Do you require cover for your pedal cycle?
    If yes, you will need to select the pedal cycle extension. This extension will cover your pedal cycle for theft or accidental damage anywhere within the UK up to £3,000.
  5. Do you require cover for your camera equipment?
    If yes, you will need to select the photographic equipment extension. This extension will cover your camera equipment for theft or accidental damage anywhere within the UK up to £5,000.
  6. Do you require cover for your mobile phone outside your accommodation?
    If yes, you will need to select the mobile phone extension. This extension will cover your mobile phone for theft or accidental damage anywhere within the UK up to £1,000.
  7. Do you require cover for your Course Fees?
    We offer a Tuition Fees and Rental Protection cover which will cover the cost of your tuition fees or rent if you're medically unable to continue studying your course through sickness or injury up to £20,000.

It is important that you understand that when you extend your cover you are taking out an individual insurance policy in addition to being covered under your University’s/Accommodation Provider’s Block Halls insurance policy.

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